We’re listening!

Survey results led to changes in student programs and services offered. Here are a few examples of service and student engagement enhancements based on 2014 NSSE results:

Academic Program Quality
One program learned that 4th year students felt they did not get enough field experience and lacked a culminating course. The Faculty responded by adding a practicum and a capstone course next year.

Commuter Students
NSSE data indicates that a large proportion of students work off campus. To reduce student commuting time and provide more opportunities for engagement on campus, one Faculty advocated for more resources to hire students to work in their finance office. This initiative provided valuable work experience for students and enhanced the service by incorporating a student viewpoint and voice.

Visual Schedule Builder
In response to NSSE feedback, the Office of the University Registrar, with University Information Technology, developed a bilingual online Visual Schedule Builder (VSB) to help students manage their academic and non-academic commitments more efficiently.

AIF FYE in the Classroom Toolkit
The First-Year Experience working group created a Classroom Toolkit, providing resources for TAs and instructors to support their work within the classroom, building on best practices and supporting pilot projects such as use of web-based response systems (clickers), Moodle "early alert" analytics and student learning-skill building.

First-year Transition
YU START, transition program with on-campus resources, was further enhanced for all fall incoming students and kept open longer (previously ended at the beginning of classes)

Student Success Centre
The newly established Student Success Centre (SSC) – providing inclusive programming and services designed to cultivate students’ academic success, personal growth, and career readiness – will gather units and initiatives under one unified umbrella, drawing on and extending substantiated strengths, expertise and resources.

Development of a Mental Health & Wellness Strategy
Consultation and outreach to students, and resulting programs such as York U ‘Let’s Talk Mental Health day, peer mentoring, supplemental instruction and academic early alert systems, are supported by NSSE and NCHA data, which underscored the need for an institutional approach to mental health and wellness.

Focus on Learning Skills and Learning Commons Support
Students indicated that they needed more opportunities for collaboration and peer-assisted learning. As a result, the Learning Commons increased the number of dedicated group study rooms and hosted a supplemental instruction conference.

We also created Study Hub – a free resource that helps students find a study group and get the most out of group or individual study sessions. It also helps students connect with fee-for-service tutors and provides a means for tutors to advertise their services http://studyhub.info.yorku.ca/

Manage My Academic Record (MAR)
Based on NSSE feedback, we developed Manage My Academic Record (MAR) to help students manage their degree progress using tools for courses and degree completion that are all available in one place.

Finance & Administration
The University used NSSE to inform plans to create flexible independent and group study space, an online classroom reservation system, new student lounge space in Central Square and HNES, and additional seating in shared public spaces.

Student Advising
York U is building a competency framework and corresponding professional development series for advisors, and has developed an advising community of practice to facilitate cross-Faculty collaboration and information sharing.

LA&PS revised its model of delivery for undergraduate student advising from centralized to a "hub & spoke", where advising for many continuing students occurs in academic units. This model has facilitated better coordination and communication between the Central Advising Office and academic departments.

LA&PS has invested in advisor professional development: all LA&PS academic advisors attended the National Academic Advising Association (NACADA) Regional Conference and subsequently hosted a "NACADA Conference Share" for the York University advising community.